No filters have been added
No news found with your current search criteria.
Requirements captured in full, in a time that best worked for myself, great service that supports the brand well.
All services completed promptly And courtesy car provided to fulfil my needs
The works which were carried out were on time and after a clean the car looked the business
Provided taxi each way.
You asked for brakes to be changed immediately as they were rubbing. My local garage checked and said this was not the case. £180 unnessary work was quoted.
Car wasnt cleaned right.Tyres are very expensive
Everything completed on time and findings explained
Very well looked after
For the last three to four years I have been getting (CHANGE BATTERY) on the check control. There is nothing wrong, the car has been stood in the garage for three months and the engine started on one push. After the service i am still seeing this
No issues and prompt service
Quick check in, nice level of courtesy car & having the car valeted is always a nice touch
The satnav update took longer than expected. No courtesy car had been offered. I have already responded to JCT about this, and they are going to rectify this and make amends at my full service in August.
kept to times and kept me informed
Norman redeemed the situation otherwise I would not use garage again
quality of their service
My car was taken in with 2 issues. Only 1 was resolved. The 2nd matter wasn't investigated. Service advisor Norman mistakenly believed I wasn't prepared to pay for new wipers. Replacement blades fitted, but they are still squeaking and not clearing
Extremely pleasant service from start to finish.
Good experience, nice showrooms
Called JCT600 due to leaking tyre valve, asked beforehand if repair would be covered by warranty and Jct600 confirmed repair would be covered by warranty. Took the car in, jct600 confirmed leak tyre Valve but refused to repair fault under warranty
mainly due to servicing costs are very high for basic work
My car was fixed on its first visit
I am a Motability customer and not very well. I had an absolute nightmare getting my car booked in for a standard service and getting a courtesy car. My issues only got resolved after speaking to Chris Franklin, Head Of Business.
My last service / repair experience was OK, i would recommend that when a service / repair is complete, the service person takes you through the work completed and why when paying / collecting the vehicle.
Great customer service
everything was fine
Excellent experience and well looked after by service representative Porsche Abbott. She talked me through the process and was considerate of my time constraints. Car was ready ahead of time!
Garage & services contacted easily.Polite professional staff. Feel confident in the service that Ive been offered in the past and present
Could not fault them
Took longer than anticipated but no big deal
Efficient and helpful communications
Problem fixed. No costs incurred as within warranty
The service staff were very friendly and sorted the issue with my car very quickly. I was impressed when a taxi was arranged to drop me off at work after dropping my car off.
Because I got very good service from the service manager.
Reception and service staff are all exceptionally courteous, friendly and helpful
Same as my answer to question 1
Very efficient service and great communication.
The Service Manager Mike Edson was fantastic, called me several times to keep me informed of what was happening and arranged my collection from York train station to collect my car. Excellent customer service.
Staff were efficient and helpful.
The service team were helpful, accommodating and a pleasure to deal with.
Kept me informed
Fast, professional and exceptional service
I had to make a last min change and you were very accomodating
Service and people
Jack & Peter kept us up to date every step of the way and ensured we were very satisfied
Nice people with obvious in depth knowledge of the product.
Absolutely amazing staff kept us updated on everything. Really couldn't of asked for more. Massive thanks to who was involved and I'd love it if they were personally thanked by your team. Thank you
Sales worked very hard to provide what we wanted at a price we could justify and provided me with the car at very short notice during bad weather
I was kept up to date throughout and any issues were managed and resolved quickly.
Very smooth process from start to finish. One minor issue with the deliver spec (I had ordered de-badged but it came with the badge affixed) was sorted with no fuss. That car was also dirty when I arrived, Ash spotted this and immediately fixed it