JCT600 Star Rating
Sales
12 comments from 36 reviews
Service
58 comments from 136 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The vehicle went in for a specific reason (start stop facility on the engine) but it's returned and still not been fixed, but the staff were good in terms of customer service."
"The dealership looks like an airport lounge and the workshops are spic and span."
"Brilliant."
"I had 3 punctures within a few weeks and the dealership could not get tyre replacements - I was able to source them within 20min so went back to dealer and complained. They eventually saw sense and got them replaced (rear)"
"No comment given."
"The customer service on my visit was excellent and my failed ignition coil was replaced promptly and for free as a quality enhancement."
"My first visit to this dealership and a extremely impressed with level of service and customer care."
"Incommpetent, not cusotmer focused."
"excellent service except query about cruise control not adequately dealt with"
"The dealership are on the ball"
"The vehicle was not available at the agreed time after the repair and I was not contacted to inform me of this."
"they picked up the vehicle completed the mot cleaned and delivered it back to me"
"the dealer staff were brilliant"
"The dealership is great and very understanding."
"Quick effiecent service and good communication."
"It was excellent. It was difficult to find spaces in the car park"
"Very poor"
JCT600 Dealer Principal response
"Mr Blasket has received a phone call from our Dealer Principal with an apology, acknowledging we failed to deliver on this occasion. A goodwill gesture has been made and Mr Blasket's faith has been restored due to the prompt action taken."
"Problem with my brakes and took you over a week to get me booked in"
"Excellent as always, same dealership now for 15 years"
"PROBLEMS WITH COMPUTER PRINT OUT FOR TYRE TREAD LEVELS AS THE SYSTEM WAS NOT OPERATING CORRECTLY DATA WAS ONLY PROVIDED FOR WINTER WHEELS THAT WERE REMOVED AND NOT SUMMER TYRES RE FITTED"
"Issues that I reported were not found during the maintenance, but I still have the problems on the vehicle."
"Although fully booked JCT 600 were able look at my vehicle and tried there best thanks Paul To repair the fault. Paul kept in touch and gave me up to date information which is really what you need"
"No issue with service. I did ask for a quote for a repair to the front grill, which I didn't get. Also I test drove a car and upon return staff were uncertain unable to answer certain questions I had regarding the ED."
"they are always very polite very accurateand they keep me informedof the vehicle status"
"They went out of their way to solve the problems."
"Service department returned car very quickly"
"please see previous comments"
"No comment"
"no problems"
"The staff are very efficient"
"Compared to others is it expensive, the service is good."
"Contact customer re refund Cheque.I felt pushed into a corner at the dealership as they told me I could not drive my vehicle away from the dealership as it was illegal. They had already changed a wheel and tyre on the vehicle as this had failed on th"
JCT600 Dealer Principal response
"The tyre to which the customer refers was unsafe due to the condition ie Cords showing. The customer was informed and offered a price promise and we are in the process of refunding the difference. The term "back street garage" is also inappropriate."
"Value the collection from the office service"
"first class service, no issues"
"Everything was fine."
"I found them very helpful."
"mot put out to back street garage should have been done on bmw site"
JCT600 Dealer Principal response
"We sub-contract our MOT Testing due to constraints placed by the Ministry of Transport. We use an authorised examiner,stringent standards are therefore upheld and I feel the use of the term "back street garage" wholly inappropriate."
"The time quoted for the service was grossly inaccurate"
JCT600 Dealer Principal response
"Mr Karet took my call which was basically a thank you for the feedback received and we now have an understanding of why it was given and something to work with in improving our service offering."
"they were brilliant ."
"Excellent pick up and return, car cleaned inside and out. Excellent service for a number of years"
"When I took to the dealer and I asked them to look at the rear light and it should be done with the mot on the Saturday. When I when to pick up the vehicle it was not done and didn't get the MOT Certificate."
"The experience was very good. I was just horrified at the riduculously expensive replatment glass for the wing mirror, totally out of proportion, especiallly as the wing mirror function was okay."
"cant complete survey as your page will not scroll to the nexr item"
"A speacial thanks to Nadine in service, a real asset to the firm"
"If Iwasn't satisfied with bmw sticker lane bradford I wouldn't go there. They are first rate"
"I found the change of a bulb expensive. They also wanted £1.50 for a screen wash when I had just had a service. I feel under valued."
" I though that the service was excellent overall and the communication was perfect."
"the service is good overall but for what ever reason my petrol cap cord has been damaged"
"The valet was done to remove an oil stain which didnt happen the valet wasnt up to standard its being done again at no charge . othervise happy with the dealership"
"I found organising breakdown recovery and replacment car bit of a pain. This may be a better service if someone from BMW is asigned to assist"
"Very good service."
"Lister carried out a good repair on the carpet of my new car"
"I would have expected an e-mail confirmation and reminder as I have had them in the past."
"They completed everything and cleaned my vehicle."
"Hadn't returned lights to automatic which was a little disconcerting."
"I was told I needed a new tyre to replace one that was 2 months old due to a puncture, I got a specialist to check out and it was fine."
"Was offered a taxi service home but had to make my own way back to the dealer"
" Feedback on the service very imformative"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
3 Series Touring (2012)
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"this is my 2nd bmw in 6 mths from jct600 as Debbie Caterall is first class"
"Simon and Alan went above and beyond and were great ambassadors for the brand."
"Excellent service, constant updates"
"The sale process is far better than those of their competitors"
"Our dealer was fabulous, very knowledgeable and catered for all our concerns"
"Staff were great and the premises were nice."
"The sales person was very helpful, the business manager said he needed to speak to me on the morning of delivery but never did and the car could have been better prepared and had a scratch on the bumper"
"All aspects were explained and demonstrated"
"Throughout the whole process of purchasing my new car the team at JCT600 were fantastic, they kept me upto as soon as they had any news on the delivery."
"The customer comfort bit could be upgraded. No fresh orange, biscuits etc. The male toilets could do with an 'upgrade'."
"exceptional service and very knowledgeable throughout."
"Salesperson was kind, professional and compassionate"