Poor communication, was given a 320d as a replacement against a 640i, refuelled the replacement vehicle the day before I was informed that my car was ready for collection having been informed a day earlier that this would be a further 2 weeks.

Told me everything I needed to know regarding the service and other questions about the running of my car.

Booking your car in to get a repair done is a nightmare!! I discovered that the call gets put through to a central booking centre. Took over half an hour to get through. Once booked in it was dealt with very efficiently. Excellent service.

Service department excellent

I booked in for a service which didn’t even get done when I pick my car up they said it didn’t get booked in which I definitely booked it in the same time

I did not feel customer service was a priority.

First class customer service from start to finish

The staff at JCT600 have always been warm and friendly with a high level of customer service.

Having had concerns and reasons to be dissatisfied with the service received at the body clinic recently Scott and Shanika dealt with me sympathetically and professionally. This restored my faith in the brand and the dealership.

No one from the dealership called me to advise what work had been completed

it was difficult getting through to book the service in the first place great once booked in

Smooth process

Fast & efficient service

The recall work was not well explained. From the initial discussion I thought my car would be there for a few days.

Time to get app and not clearly explained what if any thing found wrong with car

Fantastic Customer Service:I received a courtesy call the day before to remind me.Dealt with quickly and professionally.

Prompt, efficient

Very efficient and good quality dealership.

Service of the car was good. Would have been 5 stars if courtesy car or even a lift was offered. Unfortunatley Customer service care was lacking and I didn't really feel appreciated. As a bmw dealership I expect that if I were to recommend to others.

On this occasion, we were looked after very well by Norman. He is an amazing person who took the time to listen to our concerns and ensure that our instructions were followed. A friendly, thoughtful and genuine person who is an asset to JCT600.

I have been let down on a loan car when I brought my car in for the work to be completed even though this was booked in advance. the car had to be returned due to a fault created whilst the repair was fixed.

I would like to be offered to opportunity to talk to the service engineer

All the staff at JCT600 are very professional and also very friendly.

The only reason I didn’t award a “Completely satisfied” rating is because the work took quite a bit longer than advised when I brought the car in.

Staff friendly, know their product. Strong sales process.

Did all that was necessary as discussed and on time. What more could you ask?

Guy who dealt with me was professional and efficient

Nothing really could have been better

It did what it said on the tin - I wanted a first service within a time schedule and that is exactly what I got!

So simple, driver arrived at the arranged time and returned my car when the service was completed. No problems at all.

Fault Was Found And Addressed. Also inside And Outside Of Car cleaned

Excellent communication and very customer-focussed.

Could not recreate problem with handbrake despite being told it only happended first drive of the day in the morning. Didn't even bother to investgiate squeeking brakes (asked me which one it was, to which i replied that I had no clue!!).

The service itself went fine and we are happy with the courtesy shown to us there on the day

All the work was carried out in the given time

Car was picked up and returned clean and serviced