Could not fault them.

Service seems good, check video was useful. Clean given to it was definitely just a hose down, cleaner than when I left it but was expecting it to be given a proper clean (not a full valet or anything, but a cursory wipe down at least)

Because I was completely satisfied.

Explained what was going on and did a re-book for MOT to also include the tiny gear box leak, plus a courtesy car

Service staff were very helpful and kept me informed

Took longer to repair than was advised and had to make many phone calls for updates as to when it would be ready.

Excellent service as usual

Great service from top to bottom, thank you to Scott and the team

It took quite a few phone calls and finally having to be transferred to Motability to sort out a problem that is obviously a common one as we have found out from other people and the internet

Excellent service from initial contact to delivery of the vehicle back onto my drive.

Very polite and courteous.

A great service from start to finish

Outstanding levels of service and customer care. As they no longer operate a BMW franchise I will probably look to buy a different manufacturer next time as I have found the other local dealer, Stratstone to be lesss than satisfactory in the past

From start to finish it was very courteous, friendly and efficient. Picked up my car from work and brought it back when complete - nice and clean too.

As above. Plus, whenever you go into JCT600, whilst the receptionists are OK, the sales staff don't even say Good Morning; an experience I have had many times. When loking for my current car late 2017, I went in at least half a dozen times and same!

The service on this occasion was satisfactory.

Fixed first time.

Very satisfied. The work was done and finished on time to a high standard.

Needed a part after my service review said would order me it in and call me to book it back in. No call received - i had to call the branch after waiting for 1 week.

service was good

Car booked in in December for 8.30 on January 14 told car ready about tea time why when jobs to do no more than 2hrs agent very adamenit would be tea time very arrogant I was not happy eventually he was over ruled car ready diner time

Job well done while I waited.

Brilliant dealer customer service

I work in York and commute daily and so it would be very difficulty to have my car serviced if was not collected and returned to my home address and agreed times that I can rely on.

Booked in straight away with very little waiting time and work carried out is brilliant

Excellent all round service agent was polite understood my needs efficient

Your customer service employee was excellent and I feel the explanation of the fault was good and the repairs thorough and comprehensive.

WOULD HAVE BEEN FULL MARKS BUT WHEN DROPPED VEHICLE OFF 24/12/19 FOR MOT, THERE WAS A CONSIDRABLE WAIT (BOTH DROP OFF AND COLLECTION) BEFORE A SERVICE ADVISOR WAS AVAILABLE. I WOULD GUESS SHORT STAFFING DUE TO XMAS HOLIDAYS?

Very good service , not pushy

Poor communication, was given a 320d as a replacement against a 640i, refuelled the replacement vehicle the day before I was informed that my car was ready for collection having been informed a day earlier that this would be a further 2 weeks.

Told me everything I needed to know regarding the service and other questions about the running of my car.

Booking your car in to get a repair done is a nightmare!! I discovered that the call gets put through to a central booking centre. Took over half an hour to get through. Once booked in it was dealt with very efficiently. Excellent service.

Service department excellent

I booked in for a service which didn’t even get done when I pick my car up they said it didn’t get booked in which I definitely booked it in the same time

I did not feel customer service was a priority.

First class customer service from start to finish