The staff were very busy and under pressure on my arrival but on my return in the afternoon I received the usual attention to detail and professionalism. The video of the engineer working on the car seems to have been discontinued since my last visit

They are trying to rectify the problem, but are directed by BMW.

over all good service

As above - prolonged wait in the service centre. Why can't the keys just be waiting at reception?

New tyre was put on car as part of work. Would have expected the alloy to be clean when handed car back. Rest of car was washed so it seemed odd this had been missed.

Quiqly service

Completely satisfied with the service but the car valet could have been improved.

The service was fine however the car was not washed or valleted.

What let's the job down is wiping all the confit. All my seat settings memory, all the short cuts on the head unit and telephony connection etc all needed redoing. Just really annoying

The woman who was dealing with me didn't want to listen about the problems with the vehicle as they were too busy. I was told to collect vehicle at 4:00pm, however when I rang BMW I was told it wasn't ready and someone will call me-no called me back.

Took longer than predicted

Good customer service and all jobs carry out

The service adviser was very good and efficient.

Work done well but the rattle reported in the drivers door card is still there.

I'm not convinced by the explanation I was given to one problem ,but do have the opportunity to take it further; however, that will only put me in a "they all do that, sir" situation.The other problems will take time for me to accept they're cured.

Started and finished on time, fully covered by prepaid service plan

A little expensive for what needed doing

I know the inspection is always very fair & thorough

As above. Also the WiFi would not connect with my work lap top which I was told was a known issue but no workaround was offered.

Everything went well

I felt listened to and my individual requests were taken on board.

Great service, great price, kept updated and informed of progress throughout by Norman who does a great job. Pleasure to deal with the service manager Scott.

Looked after and kept informed during the service.

Tyre pressures not checked despite saying they were. Dust cover not removed on one valve (stuck on) and likelihood was that valve was damaged whilst trying resulting in a slow leak and TP warning system activating

when i booked over the phone i got 2 weeks waiting after i been there in person changed this for 1 week and explain what happen with my car rely frustrated when i get my car back not fixed and no any resolution only car washed all for £120 !!!

The reception that you are given at Jct600 is excellent, we were greeted by a tall gentleman named Norman a service advisor who greeted us promptly with a handshake. He kept us informed and updated about our car he is an asset to BMW and JCT 600.

Could not fault them.

Service seems good, check video was useful. Clean given to it was definitely just a hose down, cleaner than when I left it but was expecting it to be given a proper clean (not a full valet or anything, but a cursory wipe down at least)

Because I was completely satisfied.

Explained what was going on and did a re-book for MOT to also include the tiny gear box leak, plus a courtesy car

Service staff were very helpful and kept me informed

Took longer to repair than was advised and had to make many phone calls for updates as to when it would be ready.

Great service from top to bottom, thank you to Scott and the team

Excellent service as usual

It took quite a few phone calls and finally having to be transferred to Motability to sort out a problem that is obviously a common one as we have found out from other people and the internet

Excellent service from initial contact to delivery of the vehicle back onto my drive.

A great service from start to finish

Very polite and courteous.