I put two signs in the car asking for it not to be washed, and the lady seeing to me told me it had received a complimentary wash and vacuum, even thought she hadn't seen the car and wasn't aware of my signs, otherwise would've been 5 stars.

Brilliant service.

Quick, efficient and service with a smile.

There was a problem when I booked the vehicle and this was amicably resolved at the garage, considering I was given incorrect information at the outset when booking.

Tried really hard but because of minimal experience had to rely on emails to BMW and took three weeks to diagnose and perhaps fix the cause of repeated drive train warning

They've given my baby a new lease of life enabling me many many more happy miles

I was Lloyds BMW Customer from last 9years, but due to busy schedule i have contact first time to JCT600 really disappointed with the customer service, I've rasied my concern to service manager, but i'll not go back to JCT600 anymore.

Totally satisfied with the work completed. Just the waiting time that spoilt the experience.

Took far too long. Left waiting on collection

Norman at JCT was incredibly helpful. To find the problem and then liase to get it covered by BMW when the car was officially out of warranty was exceptional. He kept me informed throughout the process and even Offered me a courtesy car. Amazing!

The service could not be completed in the same day because the required spare parts were not in stock

Did everything that was required

It was ok nothing special

Best experience I've ever had buying a car!

Everything was just as expected. No issues at all.

Good welcome on arrival, made us feel relaxed. No pressure to purchase

Accommodated some late changes without a fuss

We are looked after well.

Quick and satisfying resolution.

A 100% no problems experience. Special mention for Jonade Shah for looking after me and providing help and knowledgeable advice during both my visits.

JCT 600 have been my choice for service for more than 20 years now. Overall their service levels have been very high and always lived up to my expectations. JCT 600 have always been a strong ambassador to the BMW marque in my eyes.

I expected a lot more from 1 of the biggest dealers in the world

I couldn't fault it.

Staff always friendly. Keep you informed of the status of your car at regular intervals.

JCT600 BMW Bradford did exactly what they said they would do and then some. Scott Fairhead the Service Manager is an asset to JCT600 and BMW UK.

Call to arrange, picked up from work and dropped off. Just what I wanted. Video highlighting state of vehicle is a good touch.

Nice and friendly staff

Having just set off for our holidays we were very grateful to be able to drive in and receive attention and support to rectify the problem and get us mobile again. Staff were helpful and accommodating, showroom was warm, refreshments available.

Good customer service with JCT600

I had a fantastic experience at JCT600. The staff were extremely helpful, nothing was to much trouble. I will definitely be going there again.

Very easy to deal with

Sadly, there was no loan car available on the day, so I took advantage of the "Pick-up / Drop-Off" service; ideal for people who need to be at home (or some other single location) but not for those who may need to be on the move throughout the day.

See above.

Did well to fit me in at short notice which was good but then left me waiting around a long time when collecting the car

I 'deducted' a star because when I requested an appointment via internet originally, the email that came back was a generic 'your car is booked for an appointment' but lacked precise details as to when and what was to happen next. Was a bit confusing

on a end of warranty check I was given the results for a vehicle clearly not mine, rectified after a further time delay. Pity the poor soul who thought their car had no issues leaving the dealership

Delivered what was promised