OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 45 comments received in the last 90 days.
19 March 2024
Excellent friendly service and explained everything well throughout. Much better experience than I have had with Startstone in Leeds. Will be sure to use them regularly in the future.
19 March 2024
Not great
18 March 2024
Since given the car back I have been getting problems with the car Limp mode on dash board
18 March 2024
To time and spec
14 March 2024
As per previous answer. Customer service people were excellent.
13 March 2024
Handled the recall efficiently and booked the work quickly. The home collection and return was handled very well.
13 March 2024
Work carried out was fine. Some issues with getting extra work done. New tyre needed, after some discussion told this could be done next day. Heard nothing all day so I phoned up and was told nothing done, been left all day as didn't order the tyre
12 March 2024
Charged for diagnostic work that had previously been diagnosed (had advised this) to be told that work could not be covered under extended comprehensive warranty Work was subsequently completed under warranty
12 March 2024
friendly/professional service
19 March 2024
I could have avoided a second appointment. I understand that there will be a duplicate charge for the engineer to write up his notes. The manager did assist with this issue on site.