About Your Local BMW Retailer

01274 263600

OUR CUSTOMER REVIEWS

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

115 ratings and 58 comments received in the last 90 days.

13 April 2025

Very polite staff

12 April 2025

As above car was with the dealer for 3 days to call from the dealer regarding updates, email and calls left unanswered.

10 April 2025

Friendly honest team best customer service I've received at a bmw garage so far

09 April 2025

Just as it says on the tin??

09 April 2025

Was hard to book in and wasn't very accommodating for my needs of a courtesy car

08 April 2025

Staff very helpful

08 April 2025

Easy to book, efficient service

08 April 2025

Awful representatives of BMW. It would be a waste of effort describing anything. Most customers feel let down after a visit to this place.

26 March 2025

Good services and pleasant staff

23 March 2025

10/10 guys sterling service

See all reviews

23 March 2025

Received great service at JCT600 Bradford on the day my car was booked in, Samantha Holden explained everything clearly from the minute I got there and kept me updated throughout the day, no complaints at all for the service she provided!

22 March 2025

I have been a customer of jct600 bmw for many years, they are very good, excellent

18 March 2025

Contact and communications good. Staff courteous, friendly and helpful. Service quality checking below expectation

18 March 2025

My car was fixed quickly

17 March 2025

I booked the appointment month before for my service. The service was rushed,

15 March 2025

Very attentive charming staff. This business so far appears to be run by trustworthy people unlike the Harrogate and Leeds branches.

13 March 2025

Very happy with the service provided. Complimentary car wash and merchandise was a very nice touch and extremely appreciated

13 March 2025

as I said before, I was very pleased with the service

12 March 2025

All the work was done

09 March 2025

Vehicle was serviced & MOT in very good time with thorough inspection

09 March 2025

The job was done in a professional way i didn't have no problems with the vehicle thanks again

06 March 2025

thank you for the mini Valet

05 March 2025

They could not have done anything better. Right from booking the appointment to the service on the day, I'd wholeheartedly recommend them.

05 March 2025

Awful experience. No work carried out on urgently required areas, nor even a conversation to allow me to book in to get it fixed with them.

04 March 2025

Everything went like clockwork,and I had no inconvenience

04 March 2025

The car went in to replace the top part of the driving shaft to fix the creeking sound when turning the wheel. This has been fixed now, however a new cricking sound has been introduced on the dash when driving which is very annoying.

04 March 2025

JCT did exactly what they said they were going to do

04 March 2025

As above

28 February 2025

Rude service contact the 3 ladies on reception where helpful and polite, they are the only reason my experience was not a complete disaster

28 February 2025

Still awaiting a return call from Samantha

27 February 2025

Great service and efficient team

23 February 2025

Nothing negative to report.

23 February 2025

The service and arrangements were done most efficiently

22 February 2025

See above

22 February 2025

Too rushed and lack of concern for your enquiry

18 February 2025

Cos overall so far your customer service as been very good. Keep up the good work.

17 February 2025

Everything was done on time. Communication was good with upto date information

12 February 2025

They helped me out with the car show me the faults.

12 February 2025

There was an issue in terms of delay completing my work but was resolved by an honest and understanding phone call from Tariq

11 February 2025

I was contacted the day previous by JCT600 to confirm my appointment, on arrival I was seen promptly by very professional and pleasant staff.

11 February 2025

Good service throughout and good communication.

11 February 2025

Slight issue with the comms at the central booking centre.They did not advise about 'timed' appointments.However the staff at the dealership on the day were fantastic and really helped to sort out getting my car back as early as possible.

11 February 2025

great, free car wash but a bit of paint was taken off which is annoying

11 February 2025

Very good

10 February 2025

Bit of a long wait but job done well once finished and pleased with everything. Thank you.

10 February 2025

The person putting the number plates on, needs a new ruler. Lol

10 February 2025

All work completed satisfactory

09 February 2025

Collection service - timely, professional, respectful towards my car. Got it back very quickly too and communication was great. They hoovered it for me too.

09 February 2025

I do like the service given and know that all work will be well done.

08 February 2025

Was made to wait 4 hours for a waiting appointment. If someone had bothered to tell me it would take that long I'd have gone home Also this was the 2nd time in 2 weeks you had my car due to not having a part.

05 February 2025

Recall item completed car washed and vacuumed great service

05 February 2025

Friendly staff. Everyone were very helpful

04 February 2025

On time and very helpfu

04 February 2025

There is still noise when steering left or right the problem is still there and im not happy with the service

04 February 2025

Quick kind and courteous

04 February 2025

Good around service keeping you informed during service and MOT.

02 February 2025

Picked my car up and did one of the recalls which was fine. Still need the airbag sorting.

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