Terms and conditions
TERMS AND CONDITIONS
The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.
We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.
This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.
You may not copy, reproduce or use any material, including third parties material, names and logos, on this website without our express permission. All copyright and intellectual property is reserved.
On occasions BMW Group will incentivise its Retailers with programmes designed to improve their performance.
INFORMATION IN THIS WEBSITE.
Whilst we have made every effort to ensure the information on this website is up to date and accurate you must not rely on any information on this website and we do not accept liability if you do. Always check with us for precise information on vehicle model features, specifications and equipment, and in the case of used vehicles, current mileage details before ordering a vehicle.
Words, images and other content on this website are produced without them making any representation or implying any warranty as to suitability of the product or service, satisfactory quality or fitness for a particular purpose. If you have any doubt as to the suitability of a product or service for your proposed purpose please ask us.
Always check the terms on which any product or service is supplied before making any commitment. Copies of vehicle finance agreements and detailed insurance policies and summaries of cover and other product or service terms are available on request.
We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.
You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.
PRODUCTS AND SERVICES.
The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services.
All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.
All finance and hiring facilities are subject to status and available to companies and persons aged 18 or over in the UK only (excluding the Channel Islands and Isle of Man). Guarantees and indemnities may be required.
All insurance products outlined on this website are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover and detailed policy terms for each insurance product is available upon request.
TERMS AND CONDITIONS FOR INDIVIDUAL PRODUCTS AND SERVICES.
These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.
ACCESS FROM OUTSIDE THE UK.
The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.
Unless otherwise stated, the finance, leasing and insurance products and services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).
The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.
What information do we collect?
We collect information about you and your vehicle when you engage on our website or contact one of our retail centres. This contact may be electronically, by telephone, by post or in person. We will also collect your information when it is shared with us following your contact with one of our manufacturer partners, for example when requesting a test drive. We only request information which is necessary, relevant and adequate for the purpose you are providing it. The information we collect includes some or all of the following:
- Name (including title)
- Phone number
- Date of birth
- Email address
- Vehicle information (including make and model, registration number, VIN, mileage, service and warranty information)
- The date and time you used our services
- Details of any transactions between you and us
- The pages you visited on our website and how long you visited us for
- Your IP address
- Your GPS location (where you have permitted access to this)
- The internet browser and devices you are using
- The website address from which you accessed our website
- Where you engage with us in a business context we may collect your job title, company contact details, fleet size and company details
- Voice recordings of calls you make to us
- "Live Chat" records
- CCTV images collected during site monitoring security purposes
- Any information within correspondence you send to us
How do we use this information?
When you contact one of our retail centres we may request your explicit consent for our manufacturer partners and finance partners (specific to your vehicle type) to contact you for marketing purposes. Please be aware we are doing this on behalf of our manufacturer/finance partners as part of our franchised agreement with them and the consent/non-consent you provide will not affect the way in which we process your information. Non-consent to the manufacturers request does not influence any transaction between ourselves. A copy of their privacy statement will be available at the time of this request for consent.
Legal Basis for Processing your Personal Data
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We may use your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
- Processing necessary for us to support customers with sales and other enquiries
- To respond to correspondence you send to us and fulfil the requests you make to us (for example test drives, service requests, brochure requests and information about specific vehicles)
- To provide vehicle support and services (for example warranty services)
- Processing necessary for us to respond to understanding customers and drivers needs
- To analyse, evaluate and improve our products and services to ensure your contact with us is more useful and enjoyable
- To undertake market analysis, research and customer surveys so we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in.
- Processing necessary for us to promote our business and services
- To send targeted marketing information from time to time after you have purchased a product or service from us, including
- Vehicle servicing, warranty and MOT reminders as they fall due
- Product launches, special events and offers tailored to assumed buying patterns
- To administer competitions and promotions that you enter with us from time to time and distribute prizes.
- To send targeted marketing information from time to time after you have purchased a product or service from us, including
- Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
- To verify the accuracy of information that we hold about you and create a better understanding of you as a customer
- For network and information security purposes, in order for us to protect your information against loss, damage, theft or unauthorised access
- To comply with a request from you in connection with the exercise of your rights (i.e. where you have asked us not to contact you for marketing purposes we will keep a record of this on our suppression lists in order to comply with your request)
- To inform you of updates to our terms and conditions and policies
- To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings
- To assist in providing a safe and secure environment within our premises
- To manage your queries, complaints and claims
Legal or Regulatory Obligation
We may process your information to comply with our legal requirements (i.e. to register your car with the DVLA or to assist with HMRC).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
Where customers and contacts have given consent prior to the new General Data Protection Regulations coming into force on 25 May 2018 we will continue to send targeted marketing of our products and services. We may also rely on a "soft opt-in" to send you targeted marketing material where it is legal to do so. You can withdraw this consent by contacting us at any time.
How do we share this information?
In addition to the third parties mentioned, we may disclose your information to third parties for our following legitimate interests as follows:
- to staff members in order to facilitate the provision of goods or services to you;
- to our affiliated entities to support internal administration;
- IT software providers that host our website and store data on our behalf;
- professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
- HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
On rare occasions your personal data may be stored outside the European Economic Area (EEA). When this is the case we ensure sufficient agreements and processes are in place to replicate the data storage and security provisions that exist within the EEA.
We do not sell your information to third parties. However, we may from time to time share your information with our selected business partners under the following categories. Where we do share your information we take the necessary steps to ensure any third party handling this information fully complies with data protection legislation and protects your information just as we do. We will only disclose personal information that is necessary for them to provide the service.
To provide products or services you have requested
During the course of a transaction with us you may request additional products and services which are supplied by our carefully selected list of suppliers these may include guaranteed asset protection, tyre and alloy insurance and extended warranties along with other products. We will pass your information with your agreement to the third party for the fulfilment of your order. When this is the case we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
To provide finance for the purchase of a vehicle
During the purchase of your vehicle we may broker a finance deal to assist the purchase. We will provide your information upon your agreement to the selected finance partners who will use this to put the finance in place. They will not use this for marketing purposes unless your explicit consent has been given.
To our manufacturer partners
During the course of a transaction with us (vehicle purchase or vehicle service), some of your personal information may be shared with our manufacturer partners to enable them to analyse and evaluate sales data to further enhance their product offerings, they may also contact you to carry out a customer survey. Occasionally we may share voice recordings to support our customer service levels. They will not use this for marketing purposes unless your explicit consent has been given.
To deliver our targeted marketing
Following a purchase of a product or service we will carry out targeted marketing such as service reminders, to enable this your data may be provided to one of our marketing fulfilment partners. We will only provide information necessary to fulfil this and data will be erased by these third parties once processing is complete.
How long do we keep your information for?
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (I.e. you are a customer of ours having purchased a car or had a vehicle service) we will continue to hold your personal information. Once this relationship ends we will retain your data for 10 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend any legal claims.
Where we have obtained your personal information following a request for test drive, brochure, quotation or any other information on our products or services we will retain this information for a period of 3 months following the last contact with you. Should you in that period form a relationship with us by purchasing one of our products or services we will hold your information as stated above. If a customer relationship is not formed then after 3 months we will ask whether you would like to receive information on any special offers or events we have from time to time. If you say no then after a further 9 months your personal data will be removed from our database, otherwise you will remain on our database until you let us know differently.
The exceptions to these retention periods are where,
- The law requires us to hold your personal information for a longer or shorter period
- You have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 10 years following the date of the complaint or query
- You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal data, please visit www.jct600.co.uk/sar. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
You can also ask us to undertake the following:
- update or amend your personal data if you feel this is inaccurate;
- remove your personal data from our database entirely;
- send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
- restrict the use of your personal data.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Except in rare cases we will respond to you within 30 days after we have received any requests.
Please send any requests relating to the above to our Group Data Manager at, JCT600 Ltd, Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ specifying your name and the action you would like us to undertake.
How do we secure and protect your personal information?
JCT600 Ltd use technical and organisational security measures to protect the personal information we hold against manipulation, loss, destruction and access by third parties. These measures are continually improved in line with technological developments.
We will store all the personal information we hold on our secure servers located in specialist hosting centres. These servers are accessed via a secure firewall using individual password protected logins. Where we hold personal information in hard copy/paper format this will be stored in secure archiving.
Where we pass your information to third parties to process on our behalf we will have contracts in place which restrict the processing to that requested by us and also specify deletion of the information once processing is complete.
In certain cases where we share your information with third parties such as our manufacturer and finance partners they will become data controllers and will be bound by the same legislation as we are, you will be able to review their privacy statements and manage your information with them.
Our website may contain links to other websites run by organisations which we do not control. This policy does not apply to those other websites and Apps. We provide links to those websites solely for your information and convenience and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Your disclosure of personal information to third party websites is at your own risk.
We use so-called social plugins (buttons) of social networks such as Facebook, Google+ and Twitter. After activation these buttons provide a direct link to the social network you selected and can transfer data independently of whether or not you interact with the button. Your visit to the website can then be assigned to your user account.
We have no influence on the scope of data that is collected by these buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.
Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website, these changes will take effect 7 days after the date the modified version was posted to the website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy you must notify us on our contact details below.
This policy was last updated on 11 May 2018.
JCT600 Ltd – Contact Details
To submit a Subject Access Request please visit www.jct600.co.uk/sar
Post: Group Data Manager, JCT600 Ltd, Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ
Should you wish to amend your data preferences and the way you receive communications from ourselves please visit www.jct600.co.uk/datapreferences
If you have any specific data protection concerns or a complaint you can address them to our Group Data Manager by visiting www.jct600.co.uk/datacomplaint
Having contacted us if you are still unhappy, you have the right to lodge a complaint with the data protection regulator
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 1231113
Registered Name: Jct600
Company Registered Number: 647724
Place of Registration: England
Registered Office Address: 99 Sticker Lane, Bradford, BD4 8RU
VAT Number: 500317311
Email Address: email@example.com
JCT600 (Yorkshire) Ltd is authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities.
JCT600 (Yorkshire) Ltd is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, for its general insurance mediation activities.
BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
Step 1: Discussion with your BMW Centre.
If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.
Step 2: Contact us.
Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.
Write to us at:
BMW (UK) Limited
Call us on: 0370 5050 160
Calls are charged at the local rate, plus your phone company's access charge.
We're here: 8am - 7pm Monday to Friday
Email us at: firstname.lastname@example.org
What you will need to provide.
To help us investigate and try to resolve your complaint, please provide us with the following information:
- your name and address;
- details of how we can contact you;
- a clear description of your complaint;
- details of what you would like us to do to rectify the situation; and
- if appropriate, copies of any relevant supporting documentation.
Our commitment to you.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We will do our best to resolve your complaint quickly, sending a Summary Resolution Letter if your complaint can be resolved by close of the third business day following receipt. If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, we will:
- within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
- keep you updated on the progress of your complaint, and
- within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.Find out more
Step 3: What if I remain unhappy with your response?
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from MINI Financial Services, a trading name of BMW Financial Services (GB) Limited, and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.
If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter.
The Financial Ombudsman’s details are:
The Financial Ombudsman Service
Telephone: 0800 0234 567
You may also raise a complaint with any of the trade bodies listed below.
THE MOTOR OMBUDSMAN.
The Motor Ombudsman is the UK's government-backed, self-regulatory body for the motor industry.
Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. BMW is accredited to the Motor Industry Code of Practice for New Cars.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
The Motor Ombudsman
71 Great Peter Street
Telephone: 0345 241 3008
THE EUROPEAN COMMISSION’S ONLINE DISPUTE RESOLUTION SERVICE.
European legislation guarantees consumers:
- fair treatment;
- products which meet acceptable standards;
- a right of redress if something goes wrong.
To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to: https://ec.europa.eu/consumers/odr/